Privacy Policy.
Your trust is our foundation. Learn how we protect your data with state-of-the-art security and absolute transparency.
Introduction
Our Wellness Life ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal and health information is handled with the highest level of security. This Privacy Policy outlines how we manage the data used to operate our secure, HIPAA-compliant patient portal platform.
1. HIPAA Compliance & PHI
Our Wellness Life operates as a secure technology platform and Business Associate for your healthcare provider. We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement robust, industry-standard administrative, physical, and technical safeguards to protect your PHI from unauthorized access, disclosure, alteration, or destruction.
2. How We Obtain Your Information
We do not collect personal contact information directly from you. Your phone number, name, and related contact details are collected strictly by your healthcare provider under their own HIPAA compliance standards. Your provider securely shares this information with us solely to facilitate your access to the patient portal.
3. Age Requirements
Our services are not directed to individuals under the age of 18. By using our platform and receiving our communications, you represent that you are at least 18 years of age or are accessing the portal under the direct supervision and legal consent of a parent or legal guardian. We do not knowingly collect information from children under 18 without parental consent.
4. Strict Prohibition on Selling Data
We respect your privacy unconditionally. Our Wellness Life will NEVER sell, rent, trade, or lease your personal information, contact details, or mobile phone number to any third party.
Crucial SMS Provision (A2P Compliance): No mobile information, text messaging originator opt-in data, or consent will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
5. How We Use Your Information
We use the information provided by your healthcare provider exclusively to:
- Grant you access to our secure patient portal.
- Send lightweight administrative notifications.
- Alert you via SMS text message when you have a new secure message or document awaiting review inside the portal.
6. Contact Us & SMS Opt-Out
If you have questions about this Privacy Policy, how your data is handled, or if you need assistance managing your communications, please contact your healthcare provider directly or reach out to Our Wellness Life at:
SMS Opt-Out
You may opt out of receiving SMS text messages from us at any time. To cancel, simply reply STOP to any text message you receive from Our Wellness Life.